General Health and COVID Information
Please refer back to this page often, as we shall update it as circumstances require. While currently there are now no Government restrictions in force, COVID-19 variations are still out in the community. So please continue to actively follow common sense COVID-19 hygiene practices before during and after your stay with us. As always, consider others' wellbeing before your own.
Practical issues:
- We are fully open for business.
- We maintain impeccable standards of room and house cleanliness and hygiene and provide alcohol-based hand cleansers throughout to assist your personal maintenance of COVID-19 hygiene requirements.
- Please abide by the now usual guidelines of personal behaviour and spacing throughout your stay.
- It is absolutely your responsibility if you exhibit symptoms of COVID or a later variant or are exposed to a carrier to immediately seek medical assistance and guidance.
- We treat each cancellation due to COVID-19 or its later variants in the same general way as any other cancellation: seriously. We have only three rooms offering very high standards of comfort, luxury and service, so late cancellations hit us very hard.
- If you get sick once in New Zealand please seek medical advice as soon as you can. Telephone the free HEALTHLINE 0800 611 116 or contact a doctor. It is very important to tell them you have recently been outside New Zealand.
- The decision to travel is yours and, while we will always respect your choice to subsequently cancel, it is not our responsibility to suffer the financial consequences of your cancellation decision. See cancellation policy detail here
COVID-19 Coronavirus and Subsequent Variants: Special Terms and Conditions:
The decision to travel and book is yours, accepted by us in good faith on the clear basis you have taken account responsibly of all factors including your health and safety and that of others before committing yourself and us to your booking.
While we absolutely respect your decision to cancel we believe it is not our responsibility to suffer the financial consequences of your decision.
We must initially consider each cancellation due directly or indirectly to the pandemic in much the same way as any other cancellation. We have only three rooms and cancellations hit us very hard. Therefore our cancellation policies will be operated and effected as normal, except that
- If the cancellation is a direct result of government travel restriction relating to a COVID-19 or later variant pandemic we will of course at your choice either Modify the booking to mutually suitable dates or we will Refund deposits paid, if any:
- Modify: if mutually suitable dates cannot be found within the rate period originally booked we will hold your rate if lower for up to 90 days into the new rate period.
- For revised date choices beyond the 90 day limit you undertake to pay the rate difference between periods if greater and we will adjust charges down appropriately if lower.
- Refund: if you choose the refund path, any deposits paid will be refunded nett of any and all bank transaction, intermediary or other fees levied upon us. All other costs of the refund are to your account.
It is a condition of your booking that you undertake not to travel if you or any one of your party exhibits or is exposed to symptoms of or similar to COVID-19. If before you arrive here you or any close contact exhibits COVID-19 symptoms please immediately seek medical assistance and guidance, do not travel; do self-isolate. To maintain our guests' safety and our own please do not proceed to Waiheke Island or to Marino Ridge.
- To avoid doubt, you must cancel in these circumstances and you become liable for the standard cancellation fees.
If having read these requirements you remain unsure or if questions arise, please ask. Contact details here.
What our previous guests have said
We intended only to stay long enough to acclimatize to NZ. Now, we'd like to stay forever! What a wonderful spot Marino Ridge is. But more than
JILL, DAVID, BEN, DANNY ... USA
The most lovable hosts, and an incredible house with attention to every little detail; the wonderful walks with the dogs … we felt immediately at home
SUSAN & MARKUS ... GER
Thank you so much, Peter and Caroline. We arrived as strangers and left as friends. We cannot imagine a more relaxing and stylish place to start our travels in
BEN & BELINDA ... GBR
A wonderful relaxing stay at this lovely place. We have really enjoyed the hospitality, the comfort and design of the place, and the delicious food and wine. A
RELUCA & JOHN ... USA
Thank you for being such gracious hosts and sharing your beautiful home with us (and your sweet dogs). This was the perfect start to our honeymooon!
JOHN AND SIOBHÁN ... USA
We so want you to now how much we have enjoyed your hospitality! You've made this part of our vacation most memorable and one of the best on our journey.
BARTON & KAY ... USA
Thank you for having us!! BEST GET AWAY EVER...
LORENA AND ANDREW ... NZL
Thanks so much for a wonderful stay. Your place is amazing but your hospitality made it even better. We had a great memorable time. Cheers!
SAIDA AND MATT ... NZL
An exquisite stay, inclusive of canapés, local wines, breakfasts overlooking the picturesque bay and a beautiful room stocked with everything you may
JOSH & STEPH ... USA