General Health and COVID Information

Practical issues:

• We are fully open for business.
• We maintain impeccable standards of room and house cleanliness and hygiene and provide alcohol-based hand cleansers throughout to assist your personal maintenance of COVID-19 hygiene requirements.
• Please abide by the now usual guidelines of personal behaviour and spacing throughout your stay.
• It is absolutely your responsibility if you exhibit symptoms of COVID or a later variant or are exposed to a carrier to immediately seek medical assistance and guidance.
• We treat each cancellation due to COVID-19 or its later variants in the same general way as any other cancellation: seriously.  We have only three rooms offering very high standards of comfort, luxury and service, so late cancellations hit us very hard.
• If you get sick once in New Zealand please seek medical advice as soon as you can. Telephone the free HEALTHLINE 0800 611 116 or contact a doctor. It is very important to tell them you have recently been outside New Zealand.
• The decision to travel is yours and, while we will always respect your choice to subsequently cancel, it is not our responsibility to suffer the financial consequences of your cancellation decision.  See cancellation policy detail here

COVID-19 Coronavirus and Subsequent Variants:  Special Terms and Conditions:

The decision to travel and book is yours, accepted by us in good faith on the clear basis you have taken account responsibly of all factors including your health and safety and that of others before committing yourself and us to your booking. 

While we absolutely respect your decision to cancel we believe it is not our responsibility to suffer the financial consequences of your decision.

We must initially consider each cancellation due directly or indirectly to the pandemic in much the same way as any other cancellation.  We have only three rooms and cancellations hit us very hard. Therefore our cancellation policies will be operated and effected as normal, except that

• If the cancellation is a direct result of government travel restriction relating to a COVID-19 or later variant pandemic we will of course at your choice either Modify the booking to mutually suitable dates or we will Refund deposits paid, if any:
  
  • Modify: if mutually suitable dates cannot be found within the rate period originally booked we will hold your rate if lower for up to 90 days into the new rate period.
  • For revised date choices beyond the 90 day limit you undertake to pay the rate difference between periods if greater and we will adjust charges down appropriately if lower.
  • Refund: if you choose the refund path, any deposits paid will be refunded nett of any and all bank transaction, intermediary or other fees levied upon us.  All other costs  of the refund are to your account.

It is a condition of your booking that you undertake not to travel if you or any one of your party exhibits or is exposed to symptoms of or similar to COVID-19. If before you arrive here you or any close contact exhibits COVID-19 symptoms please immediately seek medical assistance and guidance, do not travel; do self-isolate.  To maintain our guests' safety and our own please do not proceed to Waiheke Island or to Marino Ridge.

• To avoid doubt, you must cancel in these circumstances and you become liable for the standard cancellation fees.

If having read these requirements you remain unsure or if questions arise, please ask.  Contact details here.