TERMS AND CONDITIONS

Deposits, Payments and Cancellation Policies

If you are a New Zealand resident do enquire directly of us for any Special Offers we may create from time to time.

Deposits:  

Direct bookings may be secured by payment of the deposit by Direct Credit to our account (see details below) or by Approved Credit Card (on which transaction fees are charged) or, and only at our sole discretion, simply by Validation via our secure vault system of the approved credit card.  

Third Party Service Deposits:  

In all cases where you the Guest requests us to arrange a Third Party service for you, for example Car Hire, Tour Booking, Massage, Yoga, Segway Tour, Horse riding, Salt Fly Fishing, NYE/Christmas function bookings etc and the service's terms require a deposit or card number as guarantee - then after the Guest's Visa or Mastercard Credit Card is validated in our secure Card Vault  you the Guest expressly authorises us to use that card as guarantee of the service on the Guest's behalf.  If cancellation fees are incurred for any reason you expressly authorise Marino Ridge to use your card if necessary to satisfy the cancellation fee. 

Payments:  

Payment may be made by

• Cash
• Credit and Debit Cards - Visa or Mastercard only at this point, please.  We apologize for any inconvenience that restriction may cause.  A 3% partial bank fee cost recovery charge will be levied on all card transactions.
• Direct Credit - Available to you only by prior arrangement and to the effect that the full amount of any transaction is lodged free of bank and transaction fees into the account.
  • In New Zealand our Kiwibank account is Marino Ridge Ltd, Acct # 38-9016-0233045-00, Kiwibank Limited, Ground Floor, New Zealand Post House, 7 Waterloo Quay, Wellington 6011, New Zealand.
  • In other jurisdictions where BSB is used our Account BSB is 389016 and our Account Number is 023304500.   Our IBAN number is 389016023304500.  The bank's SWIFT Code is KIWINZ22.
  • Note that New Zealand banking regulations require international depositors to provide their account number at the sending bank, sender's full name (no initials – everything needs to be spelled out) and sender's full street address: PO Box numbers are not acceptable. Telephone details may sometimes be requested by intermediary banks.
• Please use Surname of Principal Guest in Particulars Field, Arrival Date DDMMYY in Code Field and, if available, Invoice Number in Reference Field.  Thank you.
   

Payment of any balance is due before guest departure.  Unless varied by prior written agreement all agent payments are due within 7 days of guest departure or Invoice date, whichever is later.

Cancellations:  

We understand if circumstances arise which force cancellation. But having only three suites means cancellations affect us seriously, and we treat them that way. Therefore, ​unless you wish to carry the cancellation risk, we recommend for your protection you invest prior to departure in a travel insurance plan that explicitly covers you for cancellation events.  

Except if Special Terms and Conditions apply - see Note 2 below - we will not levy cancellation fees for bookings cancelled more than 42 days before arrival date.

Should you have to cancel we will levy per any Special Terms and Conditions or, more usually, as follows:

   -  If 42 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, at our sole discretion.

   -  If 14 days or less from planned arrival date: 100% of tariff for whole of stay, 

   -  Deposits taken if any will be refunded pro-rata if some or all of the cancelled space is on-sold.

In each case you agree your act of cancellation is your explicit permission for us to deduct the amount of the cancellation levies and fees described from any potential refund or, if for any reason no prepayment deposit has been made, to charge your Visa or MasterCard those amounts. Refunds of deposits will be effected at our sole choice by a reversal of the Credit Card Transaction or by Direct Credit to your nominated bank account or internationally by International Money Transfer, in each case nett of any and all of our bank fees. All other foreseen or unforeseen costs, intermediary fees, foreign exchange fluctuations and all other risks to the return of your monies are solely your responsibility and to your account.  

Difficulties

In the unlikely event of any issue or issues arising or disputes ongoing of any nature whatsoever relating to Marino Ridge's service which prove unable in the first instance to be settled by direct negotiation between Marino Ridge and the principal guest the dispute between these parties shall be settled via an independent Arbitrator appointed at either party's request.  Once satisfied the request is not vexatious the independent Arbitrator shall be appointed by the Chairperson of the NZ Law Society for the time being and arbitration shall be conducted solely under and according to the laws of New Zealand.  The decision of the Arbitrator shall be final and binding on all parties and costs of the Arbitrator shall be met by the party bringing the arbitration.  These and any other costs or settlements directed by the Arbitrator shall settled in full to their respective parties within 30 calendar days of the date the decision by the Arbitrator is promulgated to the parties.  Advice by email shall satisfy the needs of this requirement.  

In no case shall  the Guest or Marino Ridge be liable to any sum of damages of any nature whatsoever, including consequential damages, greater than the total of the Guest's booking fees that would have been payable to Marino Ridge Limited.   

Additional Notes

Note 1. Marino Ridge may release the booked dates without further notice if your full deposit free of bank charges is not received in cleared funds when requested.

Note 2. Special local or global events of any nature whatsoever - especially but not exclusively around COVID-19 issues, seasonal and holiday periods or special events - may require us to alter or amend these Tariff and Cancellation policies:  

a.  Such alterations or amendments become Tariff and Cancellation Policy for the time being and amend and/or supersede our standard policies accordingly. We will give advice of any changes directly to those affected or generally via this part of our our website.  

b.  See Special Holiday Terms and Conditions below, and COVID-19 Special details and conditions here.  Please check back occasionally, and in any case before committing to a booking.

Note 3.  Marino Ridge is very private, discreet, quiet. Facilities on the property are not suitable for children under 16 years of age.

Special Holiday Season Terms and Conditions:

Per Note 2 above, Standard Deposit and Cancellation requirements are amended as follows:

Deposit requirements: 

• For bookings for dates between 20 December and February 10 the following year inclusive an increased deposit may be requested at the sole discretion of Marino Ridge depending on the specific requirements of the booking.

Cancellations:

• If 60 days or less from planned arrival date: 100% of tariff for first night stay, or 25% of tariff for whole of stay, whichever is the greater.
• If 21 days or less from planned arrival date: 100% of tariff for whole of stay, refunded pro-rata if some or all of the space is on-sold.

If having read these requirements you remain unsure, or if questions arise given your circumstances, do please ask.